BSBTEC301_A1_CompletedQuestions

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TAFE Queensland *

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MISC

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Information Systems

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Dec 6, 2023

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pdf

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5

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Practical Portfolio Task 1: Appendix 1 Student Instructions: For this task you are required to design, produce and finalise a formal business letter using a suitable word processing application. This appendix provides you with the information you need to develop the response in the form of a business letter. Prior to commencing this task you will need to select and prepare resources to design and produce the documents by: ● Selecting and using technology and software applications to produce required business documents ● Select layout and style of publication according to information and organisational requirements ● Use basic design principles and ensure document design is consistent with organisational requirements ● Discuss and clarify format and style with your assessor Read the email below from Gavin Stead (Managing Director CBSA) to Erin Bright and complete the questions that follow. On completion, upload this appendix to your assessment. The Appendix 2 (the next appendix) provides the requirements for the business letter.
To: Erin Bright (e.bright @cbsa.com.au) From: Gavin Stead (gavin.stead@cbsa.com.au) Date/time: Wednesday 11:00 a.m. Subject: Formal Business Letter Good morning Erin, I hope you are well. I am writing to you as I would like you to compose a short formal business letter to Marlene Berry, managing director of ‘Clareville Estate’ (wedding and reception venue). CBSA has worked with Marlene over the past 18 months and most recently developed a suite of customer service documents for Clareville’s team members and clients. Considering the above, I would like to send Marlene a follow-up letter thanking her for her continued business and support. I would like the business letter to specify the following key points: ● Marlene is a valued and loyal client. ● It has been a pleasure to provide Marlene with high quality customer service policies and procedures. ● We at CBSA are committed to developing businesses and delivering superior results through impeccable research and customer service. ● We look forward to working with Marlene in the future. ● We thank Marlene for her ongoing business. In order to compose the letter, you must download and adhere to the following CBSA organisational policy/procedure documents as located on our Intranet: ● CBSA Style Guide ● CBSA Standard Business Letter Template. For the purpose of the letter Marlene’s address and position title is as follows: Marlene Berry Managing Director Clareville Estate. 2361 Old Bluestone Road, Peace Valley MN 3951. After you have composed the letter, please save the letter on your PC/ laptop using the following filename: Clareville thank you letter v1. Email the letter to me as I would like to read it and sign on behalf of CBSA. Therefore, reference me as the sender and include my name and position title. Thank you for your assistance, and I look forward to hearing from you soon. Kind Regards, Gavin Stead Managing Director 300 Fictional Way, Sydney, NSW 2000 Phone: 1800 111 222 www.cbsa.com.au
Question 1 Provide four (4) examples of technology required to design, produce and finalise business documents. 1. Microsoft Word and Excel 2. Apple Pages 3. Outlook or Email Host 4. Adobe Photoshop Question 2 All software applications have a “Help” function. Select one (1) software program as your example and describe how you access and use the help function, providing three (3) examples of how it can assist you. APPLE PAGES At the very top of the screen, locate the main bar that says “Pages” “File” “Insert” etc. Locate “Help” on the very far right. FEATURES 1. Pages Help - A comprehensive user guide that teaches you how to navigate pages 2. Keyboard Shortcuts - A cheatsheet with helpful tips on Shortcuts to save time on Pages 3. Service and Support - Takes you to Apple website Support page and offers further support with contact details
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