STR 581 Competency 3 Reflection
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Competency 3 Reflection
Jennifer Weber
University of Phoenix
STR 581
Mark Vitale
13 January 2024
Competency 3 Reflection
Examining How Case Management Failed
J.B. Hunt is an extremely successful Fortune 500 company, but not without failures along
the way. J.B. Hunt and BNSF have been in business together ever since J.B. Hunt had developed its intermodal division and this is where one of their failures takes place. J.B. Hunt attempted, and failed, its dispute with BNSF Railway over the revenue division of their intermodal partnership. The dispute lasted for some years resulting in the arbitrator in the case deciding that Hunt had to pay more for using BNSF rail network (Kingston, 2018). This resulted in J.B. Hunt having to pay out $134 million in 2017 (Kingston, 2018). There were a few factors that contributed to this failure. (1) J.B. Hunt and BNSF had different understandings of the contract they had in place. The contract was signed in 2004 with a
20-year term (Kingston, 2018). The contract did not have specific terms on how to adjust the revenue split over time as market conditions changed (Kingston, 2018). (2) Rather than communicating or collaborated effectively to resolve their differences, they resorted to arbitration, which is costly and time consuming (Kingston, 2018). (3) J.B. Hunt did not adapt properly to the changing dynamics of the intermodal industry (University of Arkansas, 2021). They did not consider their competitors. Competition from trucking and other railroads increased.
There are a few things J.B. Hunt could have done to prevent failure, as well. (1) The two companies could have renegotiated their contract terms to reflect current and future market conditions (Kingston, 2018). They could have also renegotiated to include a more clear, concise, and flexible terms for revenue sharing (Kingston, 2018). (2) The two companies could have
invested more into innovation and technology to improve their intermodal service and efficiency,
this would also differentiate them from their competitors (University of Arkansas, 2021). Alleviating Stakeholder Concerns
One of the most recent changes within J.B. Hunt involving different stakeholders took place near the end of 2023. This change was the announcement of Safety and Sustainability leadership changes. There are many stakeholders that were affected by this change. Below are a few of those affected:
1.
Craig Harper is the former Chief Sustainability Officer at J.B. Hunt. He retired from his position after 31 years working with the company (J.B. Hunt, 2023). Concerns Mr. Harper may have had would include his legacy, his successor, and his future plans. His concerns would not be how his successor would fail, because Mr. Harper likely had a hand in choosing his successor, but more of how they would help the company grow and succeed. 2.
Greer Woodruff became the new Executive Vice President of Safety, Sustainability, and Maintenance, assuming Mr. Harper’s responsibilities in addition to his own (J.B. Hunt, 2023). I think the main concerns for Mr. Woodruff would be more towards his increased workload since he took on Mr. Harper’s responsibilities on top of his own. I know may also have concerns about what is expected of him from his superiors, his peers, and his employees. We all expect him to be as successful or more successful than Mr. Harper.
3.
John Roberts, CEO of J.B. Hunt, who worked with Mr. Harper most of their careers. Mr. Roberts praised Mr. Harper for his contributions and expressed confidence in an announcement that was emailed to us employees, expressing his confidence in Mr.
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Related Questions
Question 4: For either of the grievances from Question 3 above, draft a memo for upper management explaining the grievance. Include in your memo a description of the circumstances surrounding the grievance itself. Also, explain your recommendation for resolving the grievance.
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JumaJay's Canary Wharf headquarters. This office handles group communications, administration, IT (including servers), and software development. 100 people will work. Visitors, clients, and contractors use the premises for meetings, but the public cannot.
Staff and tourists may park in the basement of the three-story structure. The main building contains a lobby and reception desk at its front entrance/exit. The building has a back entrance/exit. Visitors, clients, and contractors utilize the front entrance/exit; deliveries use the back.
The basement parking immediately beneath the building has one entrance/exit from…
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In a contract for three more units, how many labor hours should Simpson plan for?
Note: Round your answer to the nearest whole number.
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Statement of the Problem and Solutions
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a.
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b.
Societal dilemma
c.
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d.
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Required information
Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
a.
Using the data, prepare a check sheet for the problem…
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Safety? What Safety?
Topic: Corporate Social Responsibility
Characters: Bob, President John, Chemical Engineer Henry, Controller Kirk, Assistant
Controller
Kirk was a bright individual who was being groomed for the Controller’s position in a
medium-sized manufacturing firm. After his first year as Assistant Controller, the
officers of the firm were starting to include him in major company functions. For
instance, today he was attending the monthly financial statement summary given at a
prestigious consulting firm. During the meeting, Kirk was intrigued at how all the
financial data he had been accumulating was transformed by the consultant into
revealing charts and graphs.
Kirk was generally optimistic about the session and the company’s future until the
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B Why did it happen
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d.What will happen
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Diamond leases its properties over long periods and makes its money by providing added value services to businesses. As the company expands choosing the right locations is critical – local transport and infrastructure can have a big impact. Also important are good communications (including good mobile network coverage) and secure…
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Diamond leases its properties over long periods and makes its money by providing added value services to businesses. As the company expands choosing the right locations is critical – local transport and infrastructure can have a big impact. Also important are good communications (including good mobile network coverage) and secure…
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agreement, the woman is required to confirm that the executive did nothing wrong, and after the
agreement is signed the woman is prohibited from discussing anything about the incident publicly. Before
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executive has done this before, and the settlement amount is very large because the company probably
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What is the role of operations management in this process
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20
Critical Thinking Questions 5-1
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a.
The time required to develop the model will increase.
b.
The requirements of a new information system will always be different from those of the current information system.
c.
It will not be possible to get a clear picture of the current system functions before modifications are made.
d.
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Warehouse:
5. Causes of accidents in a store and some suggestions for avoiding them.
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CASE DISCUSSION
Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department.
Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment.
The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
arrow_forward
CASE DISCUSSION
Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department.
Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment.
The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
arrow_forward
CASE DISCUSSION
Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department.
Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment.
The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
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Case
The MFA Export Company ships sugar to many overseas ports. Over the years the company has stacked large bags of sugar onto pallets for shipping. Because of a lumber shortage, pallets for export have become very difficult to obtain. The management of MFA Export has presented the dock manager with the challenge of reducing the number of pallets used and/or to find a new way to supplement or change the stevedoring system.
Question:
Can a system be devised to eliminate the shortage of pallets?
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Related Questions
Question 4: For either of the grievances from Question 3 above, draft a memo for upper management explaining the grievance. Include in your memo a description of the circumstances surrounding the grievance itself. Also, explain your recommendation for resolving the grievance.
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Background ZumaJay International, a software developer, employs you as Global Corporate Security Manager. Your company employs 5,000 workers in 15 countries, including UK, USA, Germany, India, China, and Russia. Last year, the firm made almost £1bn.
The UK Office in 22b Canary Wharf, London, is proposing an access control upgrade. ZumaJay International is the only tenant.
JumaJay's Canary Wharf headquarters. This office handles group communications, administration, IT (including servers), and software development. 100 people will work. Visitors, clients, and contractors use the premises for meetings, but the public cannot.
Staff and tourists may park in the basement of the three-story structure. The main building contains a lobby and reception desk at its front entrance/exit. The building has a back entrance/exit. Visitors, clients, and contractors utilize the front entrance/exit; deliveries use the back.
The basement parking immediately beneath the building has one entrance/exit from…
arrow_forward
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In a contract for three more units, how many labor hours should Simpson plan for?
Note: Round your answer to the nearest whole number.
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arrow_forward
Statement of the Problem and Solutions
Rollin King and Herb Kelleher started Southwest Airlines in 1971 with this idea: if they could take airline passengers where they want to go, on time, at the lowest possible price, and have a good time while doing it, people would love to fly their airline. The result? No other airline in the industry's history has enjoyed the customer loyalty and extended profitability for which Southwest is now famous. The company now flies more than 3,400 times each day to over 64 destinations across the United States
There's more to the story, however, than making promises and hoping to fulfill them. A large part of Southwest Airlines' success lies in its ability to plan long-term capacity to better match demand, as also improving the utilization of its fleet by turning around an aircraft at the gate faster than its competitors. Capacity at Southwest is measured in seat miles, and even a single minute reduction in aircraft turnaround time system wide means…
arrow_forward
The employees who work in the construction department of BBC builders, made a complaint against the Site Engineer that he was not providing good quality helmets. Few casualties happened recently due to the low-quality helmets. Which of the following issues describes the given scenario?
a.
Employee safety
b.
Societal dilemma
c.
Customer confidence
d.
Conflict of interest
arrow_forward
Required information
Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
a.
Using the data, prepare a check sheet for the problem…
arrow_forward
Clinicians are now required to save patient information in databases that may be accessed by several people from various places. Having access to a patient's medical history would allow healthcare practitioners to better serve their patients, according to the rationale for this policy change. Many patients are worried about the privacy and security of these databases, particularly when they are accessible over the Internet. Opt-out or compulsory data gathering for patients? Justification is required.
arrow_forward
Safety? What Safety?
Topic: Corporate Social Responsibility
Characters: Bob, President John, Chemical Engineer Henry, Controller Kirk, Assistant
Controller
Kirk was a bright individual who was being groomed for the Controller’s position in a
medium-sized manufacturing firm. After his first year as Assistant Controller, the
officers of the firm were starting to include him in major company functions. For
instance, today he was attending the monthly financial statement summary given at a
prestigious consulting firm. During the meeting, Kirk was intrigued at how all the
financial data he had been accumulating was transformed by the consultant into
revealing charts and graphs.
Kirk was generally optimistic about the session and the company’s future until the
consultant started talking about the new manufacturing plant the company was
adding to the current location and the costs per unit of the chemically plated products
it produced. At that time, Bob (the President) and John (the…
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[Chapter 13. Building Information System]
A company is developing a new product and wants to collect survey data about the new product before it is in production. The survey data about the product before actual production will help in drawing customers’ interests in the product as well as fine tuning to the production that would satisfy the customers further. The company wants to add the survey function on the company’s public website as soon as possible. However, the senior managers are not familiar with technical or software development issues and they might want to change the requirements during development.
What development method (between End-user development, Prototyping, and Traditional development) would be most successful for this project? Why is the method successful? Why other methods wouldn’t work well?
What kind of difficulties of the development method you chose would be shown during the development cycle?
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Prescriptive analysis answers the question
a. How can we make it happen
B Why did it happen
C. What happened
d.What will happen
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Scenario -- Diamond Business Offices
The following information was gained from an interview with the Managing Director (MD) of Diamond Business Offices. They provide complete office solutions for businesses which has become a fast growing sector in the last five years: Diamond has 120 centres in 15 countries, employing 850 staff. However, the competition is diverse: there are similar companies to Diamond, small companies running suites of offices, and hotels offering training, conference facilities and, increasingly, office facilities.
You are a member of a team performing a study for Diamond with a view to improving its overall customer service provision.
Diamond leases its properties over long periods and makes its money by providing added value services to businesses. As the company expands choosing the right locations is critical – local transport and infrastructure can have a big impact. Also important are good communications (including good mobile network coverage) and secure…
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